We know parenting hours are not 9-5. It can be hard to squeeze in a call to customer service during family prime time, which is why we try to have the best and easiest return process possible.
RETURN + EXCHANGE POLICY
If an item is damaged during shipping, please notify us immediately at email@example.com. We will gladly accept returns of defective merchandise within 7 days of receipt of goods if there is an issue with the product.
For unused/undamaged items, we will accept returns for up to 30 days from the date of shipping within the original packaging in tact and original tags. Please allow 5-10 business days to process your return once it has been received.
Please note that not all items are eligible for return or exchange or may have a shorter return period apply. You can find return details on each product listing. If no return details are noted, our 30-day return policy may apply.
Non-returnable and non-refundable items include:
- Items marked as not eligible for return or exchange
- Sale items ending in .95
- Personalized items
- Area rugs (Some exceptions apply)
SHIPPING RETURN POLICY & CONDITION OF ITEMS
We are happy to refund or exchange any unwanted items within 30 days of shipment (assuming they meet the criteria listed above in our Return & Exchange Policy).
All returned items must be unused, in their original packaging and accompanied a return approval number.
All items will be inspected upon arrival at the return address and evaluated for condition before a refund is processed.
Returned items are your responsibility until they reach the return address. Please ensure your package is returned securely to prevent any damage to the item or its packaging. Tracking is highly recommended. Any returns that are damaged when we receive them will not be refunded. We are not responsible for any items that are returned to us in error.
Please note that we do not refund delivery fees or original shipping charges.
Questions regarding your return or the return process? Please contact us directly at firstname.lastname@example.org